Alex Blanden

Bachelor Of Arts Music Technology (Upper Second Class Honours )

2009 - 2012

Greenwich University, Greenwich, London

A wide ranging subject that covered the technical and creative aspects of electronic music production with subjects such as acoustics and synthesis and some visual programming using Cycling 74's Max

Microsoft MTA

March 2022

Introduction to Programming using HTML and CSS

A Microsoft provided certification earned through proof of knowledge of HTML and CSS syntax and semantics.

Codecademy

Mar 2021 - Feb 2022

Full Stack Engineer Career Path

A comprehensive learning program covering some of the skills needed to become a full stack web developer. Topics covered include:

• HTML
• CSS
• Javascript
• React & Redux
• Node.js & Express
• SQL
• Git

Feb 2022 - Mar 2022

Assorted Other Certifications

• JQuery
• Introduction to Python
• Introduction to PHP
• Introduction to Java
• Introduction to C#

Technical Support Engineer

2024 - Present

JJ Systems, Hersden, Kent

As a dedicated support engineer, I provide comprehensive IT solutions encompassing all facets of business technology. My core expertise lies in delivering efficient and effective support, ensuring seamless operations for clients.

• End-to-End IT Support: I handle a wide spectrum of IT challenges, from troubleshooting software and hardware issues to managing network infrastructure. This includes providing timely resolutions and proactive maintenance to minimize downtime.
• Detailed Documentation & Communication: I prioritize clear and concise documentation for all technical fixes and resolved problems. This ensures knowledge transfer and facilitates ongoing support. I maintain consistent and transparent communication with all stakeholders, keeping them informed throughout the process.
• Advanced Network Management: Utilizing network technologies such as DHCP, VLANs, and VPNs via MikroTik WebFig, I design and implement secure, segmented networks. This ensures optimal performance and data protection.
• Microsoft Product Expertise: I possess in-depth knowledge of Microsoft products, both client-facing and administrative. This enables me to create secure, responsive IT environments that enhance productivity.
• Client Relationship Management: I excel at liaising with multiple stakeholders, including on-site visits to supported clients. I provide comprehensive, friendly IT support, building strong relationships and fostering trust.
• Problem Resolution: I develop and implement solutions to complex technical issues, improving system stability and efficiency.

ICT Technician and System Administrator

2017 - 2024

St Francis Catholic Primary School, Maidstone, Kent

My responsibilities included the maintenance of both hardware and software, from the domain servers to the children's laptops. I acted as a point of contact both for the school's Network Contractor and for the Teachers and Leadership team when problems arise. I maintain the school's website, a vital point of communication with the parents of our pupils and I recently oversaw the complete redesign of the website, helping to create a clean, modern and efficient user experience, that has been heavily praised by the Southwark Diocese of which the school a member.

Since I began in my role at St Francis I've helped modernise the school's ICT provision, moving from an old on premises network towards a fully cloud based solution. During the COVID pandemic lockdown, I worked hard to implement a comprehensive home learning solution, enabling teachers to make use of Google's Workspace for education. I took decisive action in a time of crisis and earned the full trust of the school's leadership. I held the position of the sole super admin for the school and was solely responsible for its continued use and operation. As is common in schools I grew to fulfil many secondary roles, which involve safeguarding the children and communicating with parents, jobs that require complete professionalism.

• Lead in the design, development, and implementation of ICT provision for 500 users of varying abilities
• Maintain and manage the school's network
• Installing and configuring hardware and software
• Oversee the efficient use of ICT/Capital budgets
• Liaise with Governors and Senior Leadership Team on long term ICT vision for the school